IT-Based Change Resistance in Higher Education

With the transformation from Education 3.0 to Education 4.0, changes in higher education cannot be avoided in various aspects of universities, including in learning technology and methods, as well as the learning targets. Adaptation is essential for the academic and administrative processes in higher education to maintain the continuity of information technology (IT) quality management. Flexibility is one major factor for higher education to maintain sustainability and increase the universities values. However, differences in university conditions can lead to differences in the ability to adopt the concept of flexibility. There are inhibiting factors that cause resistance in adopting IT-based changes, which should be managed using the right strategy. A good management is expected to minimize the cause of resistance so that the flexibility of IT management in universities can be improved. Currently, the discussion of handling resistance focuses on companies and organizations in general. This paper focused specifically on analyzing factors that cause resistance to IT-based changes in universities supported by empirical evidence. The stages of the research consisted of the identification of variables, building survey instruments, data collection, and testing variables. The results show that the variables of financial support, human resources, and management support, simultaneously affecting IT-based change resistance in universities. The simultaneous influence percentage obtained in this study was 79%.