e-Governance Challenges & Opportunities: The Role of Digital Transformation and AI Technologies for the Education Sector

This presentation explores the critical role of digital transformation and AI technologies in reshaping educational systems in Southern countries, with a particular focus on post-conflict contexts. It addresses the multifaceted challenges that block digital transformation, including cultural resistance, educational system limitations, and infrastructural deficiencies. Drawing on both theoretical insights and practical applications, the paper highlights the experience of the Syrian Virtual University (SVU) during the Syrian conflict as a case study. Through this case, it demonstrates how tailored digital policies and AI-powered tools can bridge gaps in access, equity, and educational quality, even under extreme conditions. The findings emphasize the importance of aligning digital transformation strategies with local socio-cultural contexts to achieve sustainable development goals in education.