Nurse-Led Family Liaison in Adult Intensive Care: From Pandemic Innovation to an Integrated Model for Patient- and Family-Centred Care.

Key Points

• To explore the effectiveness of a nurse-led family liaison in enhancing patient- and family-centred care in intensive care settings.
• Developed a nurse-led family liaison service (FLS)
• Implemented the service within adult intensive care units
• Evaluated the integration of FLS into existing care models
• Demonstrated improved communication between families and healthcare providers
• Enhanced family satisfaction with care processes
• Established a framework for replicating the model in other settings