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January 1, 2026International Journal of Services and Standards

Users satisfaction and continuance intentions for using online food delivery apps: an expectation confirmation model approach

Md. Sohel Rana Shadia Sharmin Nur A Alam Mishad Rezwan Ul Haque Aubhi Fahim Ahmad

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Key Points

This research aims to explore the factors that influence user satisfaction and their intentions to continue using online food delivery apps.
Utilized an expectation confirmation model to assess user experiences.
Conducted surveys among users of various online food delivery apps.
Analyzed data to identify significant predictors of satisfaction and continuance intentions.
Found a strong positive correlation between user satisfaction and continuance intentions.
Identified key expectations that impact user experiences negatively or positively.
Demonstrated that fulfilling user expectations enhances ongoing usage of food delivery apps.

Implication

Analyzing user satisfaction and intentions for using food delivery apps, indicating key factors influencing success.

Abstract

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Cite This Study

Rana et al. (2026) studied this question.

synapsesocial.com/papers/69a52e64f1e85e5c73bf2105 https://doi.org/10.1504/ijss.2026.10076652

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Keep reading

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

1An Empirical Study on Buying Behaviour of Diners through OFD (Online Food Delivery) PlatformsOriginal Research · 2026
2Determinants of Mobile Health App Usage in France: A Comprehensive Test of an Extended Technology Acceptance ModelOriginal Research · 2025
3Strategic Utilisation of Internet Skills to Enhance Consumer Continuance in Social Media MarketplacesOriginal Research · 2026
4Craving Continuity: Unveiling the Impact of Integrating Information System Success and Expectation Confirmation Models on Sustained Use of Food Delivery Apps2024 · 1 citations
5Investigating user continuance in second-hand trading platforms: an integrated multidimensional studyOriginal Research · 2026 · 2 citations

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