Users satisfaction and continuance intentions for using online food delivery apps: an expectation confirmation model approach

Puntos clave

• This research aims to explore the factors that influence user satisfaction and their intentions to continue using online food delivery apps.
• Utilized an expectation confirmation model to assess user experiences.
• Conducted surveys among users of various online food delivery apps.
• Analyzed data to identify significant predictors of satisfaction and continuance intentions.
• Found a strong positive correlation between user satisfaction and continuance intentions.
• Identified key expectations that impact user experiences negatively or positively.
• Demonstrated that fulfilling user expectations enhances ongoing usage of food delivery apps.

Resumen