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This research aims to evaluate the utilization and potential barriers of telehealth services in urban mental health settings.

March 3, 2026Open Access

Telehealth Access and Utilization in South African Urban Mental Health Services: A Longitudinal Study

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This research aims to evaluate the utilization and potential barriers of telehealth services in urban mental health settings.
Mixed-methods approach combining quantitative and qualitative data
Surveys measured access barriers and user satisfaction
Interviews provided in-depth insights on user experiences
Telehealth use increased from 45% to 60% over three years
Higher utilization observed among younger adults aged 18-30
Identified challenges include digital literacy and insurance coverage

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Longitudinal study examines telehealth utilization in urban mental health, highlighting access challenges and user satisfaction.

Cele et al. (2006) studied this question.

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