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January 1, 2025International Journal of Services and Standards

Empowering humanitarian supply chains: the transformative role of social media in disaster response and relief a systematic literature review

Alka Pandey Sanjeev Gupta Behzad Mosallanezhad

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Key Points

Social media significantly enhances disaster response effectiveness within humanitarian supply chains.
A systematic literature review identified key themes including coordination, communication, and information sharing.
This review synthesizes various studies on social media's role, indicating its considerable influence on relief operations.
The findings highlight the need for embracing social media to optimize disaster response strategies in humanitarian contexts.

Implication

Literature review highlights social media's impact on disaster response in humanitarian supply chains, suggesting potential improvements.

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Cite This Study

Pandey et al. (2025) studied this question.

synapsesocial.com/papers/69a75db9c6e9836116a27ef4 https://doi.org/10.1504/ijss.2025.10076007

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