Qualitative findings reveal how video interpretation and collaboration enhance patient engagement in diverse populations, suggesting improvements for care.
This study provides novel insights into how organisational adaptations support culturally responsive, person-centred management. Integrating video interpretation, extended consultation, and interdisciplinary collaboration promotes equitable care, enhances patient engagement, and highlights the value of organisational health literacy. Future improvements include involving patients in choice of interpreter and ensuring space for patient expression.
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Larsen et al. (2026) studied this question.
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