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March 8, 2026International Journal of Versatile Research and AnalysisOpen Access

Impact of AI Chatbots on Consumer Satisfaction Towards Ecommerce

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Authors

DADr. R. AyswaryaMTMs. Mettilda Shiny. T

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Overview

Examines how AI chatbots influence consumer satisfaction in e-commerce, suggesting key improvements for businesses.

Key Points

  • The research aims to analyze the effect of AI chatbot attributes on consumer satisfaction in e-commerce.
  • Data collected from e-commerce users through structured questionnaires.
  • Statistical analysis including percentage analysis, ranking analysis, and chi-square test was performed.
  • Evaluation of chatbot attributes such as responsiveness, reliability, personalization, and ease of use.
  • AI chatbots improve consumer satisfaction by reducing response time.
  • Enhanced convenience and consistent support were noted as key factors.
  • Certain limitations, such as lack of emotional understanding, were found to negatively impact user experience.

Cite This Study

Ayswarya et al. (2026) studied this question.

synapsesocial.com/papers/69ada836bc08abd80d5bb3bdhttps://doi.org/10.56975/ijvra.v4i3.701122
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Also Consider

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  1. 1A STUDY ON THE ROLE OF AI CHATBOTS IN ENHANCING CUSTOMER EXPERIENCE IN ECOMMERCE PLATFORMS2026
  2. 2THE ROLE OF AI CHATBOTS IN ENHANCING CUSTOMER EXPERIENCE IN ECOMMERCE PLATFORMS2026
  3. 3A Study On The Impact Of AI Chatbots On Customer Satisfaction2026
  4. 4A Review on the Role of AI-Based Chatbot in Ecommerce Systems2026
  5. 5The Impact of AI Chatbots Vs Human Support in E-Commerce2026