What question did this study set out to answer?

To evaluate the adoption and usage patterns of online mental health support platforms in South African urban areas.

March 10, 2026Open Access

Evaluating Online Platforms for Mental Health Support in South African Urban Areas: Adoption and Usage Patterns

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Cross-sectional survey reveals user adoption patterns and privacy concerns in urban mental health platforms.

To evaluate the adoption and usage patterns of online mental health support platforms in South African urban areas.
Conducted a cross-sectional survey using an online questionnaire.
Distributed the questionnaire through social media platforms.
Recruited respondents based on self-reported mental health needs.
Approximately 45% of respondents have used at least one mental health platform.
Most users sought information and support for anxiety disorders.
Identified issues with privacy concerns and content adequacy.

Simelane et al. (2010) studied this question.

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