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March 10, 2026Global Business and Organizational Excellence7 citationsOpen Access

A Guide to Key Decision Criteria for Likert‐Scale Use in Survey Research

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KTKhan Md Raziuddin TaufiqueMSMd. Mahiuddin SabbirFRFazlul K. Rabbanee

Key Points

  • This paper aims to provide guidance on the effective application of Likert scales in survey research.
  • Utilized a narrative review approach to analyze existing literature.
  • Identified critical decision criteria for using Likert scales.
  • Examined issues such as scale points, midpoints, and response format.
  • Clarified essential considerations for employing Likert scales.
  • Outlined evidence-based guidelines for researchers.
  • Highlighted inconsistencies in terminology and application of Likert scales.

Abstract

ABSTRACT Although widely used in survey research, the application of the Likert scale often lacks rigorous justification in relation to key methodological decisions. Furthermore, inconsistencies in terminology persist, for example, the common reference made to the “5‐point Likert scale,” even though debate is ongoing about the optimal number of response categories. Using a narrative review approach, this paper provides researchers with a concise, evidence‐based guide for the appropriate use of Likert‐type scales in survey research. Drawing on existing literature on itemized rating scales, particularly the Likert scale, the paper identifies the frequently overlooked critical decision criteria for anchoring the Likert scale. It clarifies essential considerations such as the number of scale points, inclusion of midpoints, labeling of response categories, and response format presentation. As a practical contribution, the paper offers evidence‐based guidelines to help researchers make informed decisions when employing Likert‐type rating scales in survey research.

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Cite This Study

Taufique et al. (2026) studied this question.

synapsesocial.com/papers/69af957570916d39fea4d1d0https://doi.org/10.1002/joe.70032
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