What does this research mean for the field?

Digital capabilities and sustainable practices enhance product quality and customer satisfaction in perishable food supply chains, with logistical networks playing a positive moderating role. Novelty: ClaimNovelty.SYNTHESIS. Consensus alignment: ConsensusAlignment.SUPPORTS_CONSENSUS.

What question did this study set out to answer?

This research aims to understand how digital capabilities, sustainable practices, and logistical networks influence product quality and customer satisfaction in perishable food supply chains.

March 10, 2026Business Strategy and the Environment

Investigating the Interaction of Digital Capabilities, Sustainable Practices, Product Quality, and Customer Satisfaction in Perishable Food Supply Chains

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Authors

LSLakshmi ShettySymbiosis International University SSShefali SrivastavaChrist University ADAshish DwivediAmerican University of Sharjah

Discussion

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Implication

Cross-sectional survey explores how digital capabilities affect product quality and customer satisfaction in perishable food supply chains, indicating potential improvements.

Key Points

This research aims to understand how digital capabilities, sustainable practices, and logistical networks influence product quality and customer satisfaction in perishable food supply chains.
Cross-sectional survey of 416 consumers in India
Data collected using a five-point Likert-scale questionnaire
Analysis performed with partial least squares-structural equation modeling (PLS-SEM)
Robustness of data ensured using Harman's test
Digital capabilities positively influence product quality
Sustainable practices enhance customer satisfaction
Logistical networks moderate the relationship between digital capabilities and product quality
The study provides a conceptual framework integrating value percept theory (VPT)

Cite This Study

Shetty et al. (2026) studied this question.

synapsesocial.com/papers/69af95ee70916d39fea4e16a https://doi.org/10.1002/bse.70551

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Implication

Cross-sectional survey explores how digital capabilities affect product quality and customer satisfaction in perishable food supply chains, indicating potential improvements.

Investigating the Interaction of Digital Capabilities, Sustainable Practices, Product Quality, and Customer Satisfaction in Perishable Food Supply Chains

Discussion

Member takes

Implication

Key Points

Cite This Study

Investigating the Interaction of Digital Capabilities, Sustainable Practices, Product Quality, and Customer Satisfaction in Perishable Food Supply Chains

Discussion

Member takes

Implication

Key Points

Cite This Study

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