What question did this study set out to answer?

The central aim is to explore how e-service delivery affects trust and satisfaction in Upazila local governance in Bangladesh.

March 12, 2026Open Access

Digital Governance and Citizen Trust: Evaluating the Impact of e-Service Delivery on Public Satisfaction in Bangladesh's Upazila Administration

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Authors

DADr. Md. Ruhul Amin

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Implication

This research evaluates the impact of e-service delivery on public satisfaction in Upazila administrations, highlighting key challenges and implications.

Key Points

The central aim is to explore how e-service delivery affects trust and satisfaction in Upazila local governance in Bangladesh.
Conducted a mixed-method approach utilizing government reports and official publications
Analyzed qualitative data to understand experiences and trust in local government
Performed quantitative analyses to assess satisfaction trends and service provision
Identified ongoing challenges in remote and rural areas related to digital service access
Digital services improved convenience, accountability, and transparency in public services
People reported increased reliability, reduced costs, and less bureaucratic hurdles
Barriers such as poor internet, lack of digital literacy, and data security concerns persist
Recommendations for improved connectivity and standardization of services were provided

Cite This Study

Dr. Md. Ruhul Amin (2026) studied this question.

synapsesocial.com/papers/69b25b7196eeacc4fceca428 https://doi.org/10.5281/zenodo.18938869

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Implication

This research evaluates the impact of e-service delivery on public satisfaction in Upazila administrations, highlighting key challenges and implications.

Digital Governance and Citizen Trust: Evaluating the Impact of e-Service Delivery on Public Satisfaction in Bangladesh's Upazila Administration

Discussion

Member takes

Implication

Key Points

Cite This Study

Digital Governance and Citizen Trust: Evaluating the Impact of e-Service Delivery on Public Satisfaction in Bangladesh's Upazila Administration

Discussion

Member takes

Implication

Key Points

Cite This Study

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