This analysis demonstrates that digital transformation enhances customer satisfaction through servitization and aesthetic value in business cases from Korea.
Key Points
To examine how new quality dimensions influenced by digital transformation affect business practices in Korea.
Analyzing recent business cases across various fields in Korea.
Comparing these cases against '10 Quality Dimensions'.
Exploring implications related to servitization, customization, and digitalization.
Core quality dimensions identified include customer satisfaction, aesthetic, and technology.
Technology is essential for building new quality dimensions.
Businesses must prioritize core performance to satisfy customers alongside delivering customized experiences.