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High-level analysis reveals that Machine Learning improves public administration efficiency in Punjab, suggesting challenges and best practice recommendations.
Machine learning (ML) is revolutionizing citizen-centric service delivery across India, fundamentally enhancing the efficiency, transparency, and reach of public administration. This high-level paper discusses the strategic deployment of ML at a nation-level basis—within policy frameworks such as Digital India and National e-Governance Plan (NeGP)—and provides an in-depth case study of Punjab. Together, these perspectives provide actionable insights for the future of citizen services, suggest challenges, sectoral impacts and recommendations for best practice.
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Manpreet Gill (2025) studied this question.
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