This study aims to assess patient experiences with outpatient pharmacy services that utilize automated systems.
Conducted a cross-sectional survey of patients using outpatient pharmacy services in hospitals.
Collected data on patient satisfaction regarding medication collection and service quality.
Analyzed responses to determine overall experiences with the automated systems.
Patients generally reported positive experiences with outpatient pharmacy services.
High levels of satisfaction were observed regarding the quality of services provided.
Participants expressed particular approval of the medication collection process.
Abstract
Patients' experiences with outpatient pharmacy services in automated pharmacy settings were generally positive, reflecting satisfaction with medication collection and service quality.