Synapse
⌘+K
Synapse
PulseExploreClubsResearchersJournals
Instagram
HomeClubsExplore
March 15, 2026Open Access

Customer Satisfaction in Private Sector Banking: A Study of ICICI Bank

View Full Paper
Ask AI
Bookmark
Share

Authors

KKKirti KaushikRSRahul Sharma

Discussion

Loading...

Member takes

Overview

Analysis reveals reliability and assurance significantly enhance customer satisfaction in private sector banking, suggesting areas for improvement.

Key Points

  • The aim is to evaluate customer satisfaction levels and their correlation with service quality in private banking, focusing on ICICI Bank.
  • Primary data collected from 150 customers in Meerut district, Uttar Pradesh
  • Utilized the SERVQUAL framework for analysis
  • Employed statistical tools including regression analysis to assess service quality impact
  • Reliability and assurance identified as top predictors of customer satisfaction
  • Service quality aspects such as empathy and tangibility also influence customer experiences
  • Statistical analysis provided insights into satisfaction trends among ICICI Bank customers

Cite This Study

Kaushik et al. (2024) studied this question.

synapsesocial.com/papers/69b6069b83145bc643d1ca05https://doi.org/10.5281/zenodo.18999129
View Full Paper
Ask AI
Bookmark
Share

Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Customer Satisfaction in Private Sector Banking: A Study of ICICI Bank2024
  2. 2A STUDY ON CUSTOMER SATISFACTION TOWARDS ONLINE SERVICES IN ICICI BANK2026
  3. 3Customer Satisfaction in the Banking Sector: A Case Study on State Bank of Indiac2026
  4. 4A STUDY ON CUSTOMER STATIFICATION ON STATE BANK OF INDIA IN KARUR2024
  5. 5DIGITAL BANKING ADOPTION AND CUSTOMER SATISFACTION: A STUDY ON ICICI BANK2026