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The research aims to understand the benefits and challenges of using ChatGPT in library reference services.

Use of ChatGPT in Library Services: A Study

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The research aims to understand the benefits and challenges of using ChatGPT in library reference services.
Review of ChatGPT's application in library reference services
Analysis of ethical concerns such as privacy and bias
Evaluation of response quality and efficiency
ChatGPT offers faster response times and improved quality of answers
Reduces workload for librarians while raising ethical concerns
Highlights the need for transparency and continuous evaluation in AI integration

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Investigates ChatGPT's role in improving library reference services, highlighting advantages and challenges.

Lakavath et al. (2023) studied this question.

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