Customer perception and adoption of digital payment system: A study of account holders in Canara bank and Palakkad district

The rapid growth of digital technology has significantly transformed the banking sector, particularly in the area of payment systems. Digital payment platforms such as mobile banking, internet banking, Unified Payments Interface (UPI), and debit/credit cards have gained widespread attention due to their convenience, speed, and security. This study aims to analyze the perception and adoption of digital payment systems among account holders of Canara Bank in Palakkad District. The research focuses on understanding customers’ awareness, usage patterns, perceived benefits, and challenges associated with digital payment methods. The study is based on primary data collected from Canara Bank customers through a structured questionnaire, along with secondary data obtained from relevant reports, journals, and banking publications. Statistical tools such as percentage analysis, mean score analysis, and correlation techniques are used to interpret the data. The findings indicate that factors such as ease of use, security, convenience, and technological awareness play a significant role in influencing the adoption of digital payment systems. However, issues like cybersecurity concerns, lack of digital literacy, and technical difficulties still act as barriers for some users. The study concludes that increasing customer awareness, improving digital infrastructure, and strengthening security measures can further enhance the adoption of digital payment systems among bank customers. The results of this research provide useful insights for banks, policymakers, and financial institutions in promoting digital financial services and improving customer satisfaction in the banking sector. Keywords: Digital Financial Services, Cashless Economy, Digital Banking, Digital Transformation in Banking, Secure Digital Transactions, Sustainable Economic Development. Title: Customer perception and adoption of digital payment system: A study of account holders in Canara bank and Palakkad district Author: Mr. S Ashok kumar, Dr. M. Kanagarathinam International Journal of Management and Commerce Innovations ISSN 2348-7585 (Online) Vol. 13, Issue 2, October 2025 - March 2026 Page No: 710-713 Research Publish Journals Website: www.researchpublish.com Published Date: 09-March-2026 DOI: https://doi.org/10.5281/zenodo.18926028 Paper Download Link (Source) https://www.researchpublish.com/papers/customer-perception-and-adoption-of-digital-payment-system-a-study-of-account-holders-in-canara-bank-and-palakkad-district