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Examines AI's impact on promoting financial inclusion in branchless banking, suggesting enhanced customer engagement and security.
This study examines the role of Artificial Intelligence (AI) in strengthening branchless banking systems to promote financial inclusion and sustainable development. It addresses the limitations of traditional banking such as low customer engagement, credit risk challenges, fraud, and operational inefficiencies and explores how AI enhances customer experience, decision-making, and security in digital finance. The research also highlights AI’s applications in micro-lending, personalized financial services, fraud detection, and identity verification, which collectively enable underserved populations to access convenient and inclusive financial services.
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R et al. (2026) studied this question.
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