Student Feedback on Tutor and Academic Support of Wawasan Open University

Standards for academic and student support services (SSS) in distance education as identified by the University of Wisconsin System Administration Board of Regents were applied to the SSS provided by the Wawasan Open University (WOU). A student feedback survey conducted over 4 semesters confirmed that WOU's SSS had been positively received and that there was a slight down trending of means of statements representing the SSS by the third semester, but had rebounded to a higher mean by the fourth semester. It is concluded that the SSS represented by the six core areas of SSS for open and distance learning institutions (i.e., face-to-face tutorials, telephone tutoring/e-mail, regional learning centers, course materials, tutor-marked assignments, and learning management system) are providing adequate support to the students. Samples of the qualitative feedback also attest to the support provided.