Effect of Performance Management Practices On Employee Motivation of Telecommunication Company in Benue State, Nigeria

This study examined the effect of performance management practices on employee motivation in telecommunication companies in Benue State, Nigeria. Specifically, it assessed how goal setting and planning, performance monitoring and measurement, and feedback and development influence employee motivation. A survey design targeted 170 managers and employees, with a stratified random sample of 116 employees from MTN Nigeria, Airtel, and Globacom. Primary data were collected via structured questionnaires and tested for reliability using Cronbach’s Alpha (α ≥ 0.70). Multiple regression analysis revealed that all three performance management practices positively and significantly affect employee motivation. The study recommends training employees in setting clear and achievable goals, ensuring supervisors support well-defined performance targets, maintaining transparent and ethical appraisal systems with regular feedback, and implementing integrated appraisal, feedback, reward, and development programs to enhance performance and sustain motivation.