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This research aims to optimize waiting time and costs in a teaching hospital using queuing theory.

March 24, 2026Iconic Research and Engineering JournalsOpen Access

Application of Queuing Theory in The Optimization of Waiting Time and Cost in A Teaching Hospital

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This research aims to optimize waiting time and costs in a teaching hospital using queuing theory.
Utilized a multi-server queuing model and First come, First served queuing discipline.
Employed descriptive observation and counting process for data collection.
Analyzed data using TORA optimization software.
Average number of patients in the queue was reduced at optimal server levels.
Expected waiting time and total costs were minimized compared to current server levels.
Improved utilization factor led to enhanced patient care and satisfaction.

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Application of queuing theory reduces waiting time and costs in a teaching hospital, improving patient care.

Akanihu et al. (2026) studied this question.

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