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March 25, 2026Journal of the Ergonomics Society of Korea

An Empirical Study for Age-Inclusive Kiosk Design: Impacts of Visual–Auditory Information and Assistance Function

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Authors

TNTaewoo NamKKKeunook KwonKKKeunyeong Kwon

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Implication

Empirical study examines how visual-auditory information improves kiosk usability for younger and older adults, suggesting inclusive design implications.

Key Points

  • The study investigates how different modalities of information presentation and assistance functions affect kiosk usability for varying age groups.
  • 40 participants (20 younger adults, 20 older adults) completed kiosk tasks under varying conditions.
  • Tasks involved civil affairs, fast-food, and ATM kiosks with visual-only and visual-auditory information.
  • Usage of independent-samples t-tests and two-way mixed ANOVA for data analysis.
  • Older adults had longer completion times and higher error counts compared to younger adults.
  • Multimodal information presentation reduced workload in certain tasks like civil affairs and ATM kiosks.
  • Significant interaction effects between age and modality were noted for frustration and effort in specific tasks.

Cite This Study

Nam et al. (2025) studied this question.

synapsesocial.com/papers/69c37aa8b34aaaeb1a67c7cchttps://doi.org/10.5143/jesk.2025.44.6.881
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Analyzing the Effects of Age and Modality on the Usability of Mobile Application Services2025
  2. 2WITHDRAWN: The impact of input modality on user experience by age group: based on self-service terminal2024
  3. 3Empathy Mapping for Inclusive Design: A Qualitative Exploration of Older Adults’ Experiences With Self-Order Kiosks in Restaurant Settings2026
  4. 4Age-Sensitive Interface Design: Effects of Search Layout and Visual Presentation on Older Adults’ Performance, Usability, and Cognitive Load2026
  5. 5A Two-Stage Study of Menu Configuration and Vibration Feedback in Older Adults’ Smartphone-Based Product Search: From Commercial Age-Friendly Modes to Testable Interface Components2026