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This research aims to develop a systematic framework for understanding the relationship between customer needs and perceived value in PSS design.

March 26, 2026Open Access

A Framework Proposal for Value Perception of Customer Needs in PSS Design

Key Points

This research aims to develop a systematic framework for understanding the relationship between customer needs and perceived value in PSS design.
Proposed a five-step support framework for need elicitation and value perception visualization.
Integrated consistency analysis with corporate resources.
Utilized a satisfaction evaluation model for assessing value structures and acceptance levels.
Conducted quantitative assessments of the framework's effectiveness.
Demonstrated improved facilitation of customer-centered value creation in PSS design.
Showed a cyclical relationship between customer needs and value perception.
Enabled quantitative assessments to enhance understanding of customer satisfaction levels.

Abstract

In PSS (Product-Service System) design, it is essential to capture the diversity and complexity of customer needs and reconstruct them as value. However, existing research lacks a systematic understanding of the cyclical structure between needs and value. To address this gap, this study proposes a five-step support framework encompassing need elicitation, visualization of value perception, and design reflection based on acceptance levels. Furthermore, the framework integrates consistency analysis with corporate resources and a satisfaction evaluation model, enabling quantitative assessment of value structures and acceptance impact. The proposed method demonstrated its effectiveness in facilitating customer-centered value creation within PSS design.

A Framework Proposal for Value Perception of Customer Needs in PSS Design

Key Points

Abstract

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