The Moderating Role of Technostressors and Computer Self-Efficacy on the Relationship Between Information Technology Adoption and Organizational Performance

The adoption of information technology (IT) has become essential for improving operational efficiency and service quality in the restaurant industry. However, integrating IT into organizational structures and daily work processes often requires employees to acquire new competencies and adapt to revised workflows, which may also generate technology-related stress. To address this issue, this study examines the relationship between IT adoption and organizational performance while considering technostressors and computer self-efficacy as moderating variables. A questionnaire-based survey was administered to restaurant employees, and hierarchical regression analysis was employed to test the proposed hypotheses. The empirical results reveal that IT adoption has a significant positive effect on organizational performance. However, this relationship is contingent upon individual-level factors: technostressors weaken, whereas computer self-efficacy strengthens, the positive impact of IT adoption on organizational performance. These findings suggest that organizations seeking to enhance performance through digital transformation should not only invest in IT systems but also address employees’ psychological and competency-related factors.