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March 28, 2026International Journal of Quality & Reliability Management

Does service quality awarding enhance a firm’s financial performance? Evidence from Taiwan’s life insurance company

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Authors

SCSheng-Hung ChenDGDariimaa GanbatYLYu-Erh Lin

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Overview

Examines service quality awards' influence on financial performance in Taiwanese life insurance companies, suggesting strategic managerial implications.

Key Points

  • To investigate how service quality awards and corporate governance affect the financial performance of Taiwanese life insurance companies.
  • Analyzed financial data from Taiwanese life insurance companies between 2009 and 2014
  • Measured performance using return on assets (ROA) and return on equity (ROE)
  • Assessed the impact of corporate governance structures
  • Firms with high-quality service awards demonstrate superior financial performance
  • Strong corporate governance positively correlates with improved ROE
  • Managerial representation and blockholder ownership are crucial for financial outcomes

Cite This Study

Chen et al. (2026) studied this question.

synapsesocial.com/papers/69c771198bbfbc51511e1057https://doi.org/10.1108/ijqrm-04-2025-0126
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Also Consider

Synapse has enriched 3 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The impact of quality awards on the financial performance of manufacturing industries. Evidence from the Delta region of China2024 · 2 citations
  2. 2Service excellence and market value of a firm: an empirical investigation of winning service awards and stock market reaction2020 · 28 citations
  3. 3Centring in regression analyses: a strategy to prevent errors in statistical inference2004 · 510 citations