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This research aims to develop an AI-driven system for effectively managing IT support tickets through classification and prioritization.

March 28, 2026Iconic Research and Engineering Journals

AI-Based IT Support Ticket Classification and Priority Prediction System

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This research aims to develop an AI-driven system for effectively managing IT support tickets through classification and prioritization.
Applied natural language processing to ticket descriptions
Utilized TF-IDF feature extraction for textual representation
Employed logistic regression for ticket classification and priority prediction
Implemented a web-based application using Flask and SQLite for storage and management
Demonstrated significant improvement in ticket management efficiency
Reduced the need for manual analysis
Facilitated faster issue routing through automated processes

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AI system classifies and prioritizes IT support tickets, improving efficiency in helpdesk management.

Kumar et al. (2026) studied this question.

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