Analysis demonstrates that employee representation improves job satisfaction and retention intentions, indicating its importance in workplace dynamics.
This study uses an exit–voice framework analysis of the effect of employee representation on job satisfaction and retention intentions. The analysis reveals that adverse workplace conditions reduce job satisfaction and retention intentions. However, organizations that represent employees’ interests positively influence both outcomes. Moreover, employee representation directly improves job satisfaction and retention intentions and mitigates the negative effects of discriminatory treatment, harassment, and mental health concerns on these outcomes. Finally, the mitigating effects of employee representation on the adverse effects of workplace deterioration on job satisfaction and retention intentions are more pronounced in smaller firms than in larger ones.
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Matsuura et al. (2025) studied this question.
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