An interrupted time series analysis shows reduced low-acuity presentations in emergency departments, indicating a potential benefit of virtual care services.
Following commencement of a virtual care service, a significant and sustained reduction in the proportion of low-acuity presentations was observed across the district EDs. Virtual care services may contribute to easing the burden of low-acuity presentations on EDs.
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Chung et al. (2026) studied this question.
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