Business Process Outsourcing and Gender in the Philippines: Filipina Women at Call Centers

December 27, 2015Open Access

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Key Points

The research aims to understand how the growth of the BPO industry influences Filipina women's employment and gender roles.
Conducted direct interviews with Filipina women involved in the BPO sector
Analyzed economic data related to BPO growth and gender dynamics
Reviewed the theoretical framework of the New International Division of Labor
BPO growth provides career opportunities, influencing Filipina women's decisions to work domestically or abroad
Remittances from overseas workers significantly contribute to the economy, impacting family structures
Changing gender norms observed among families due to women's increased participation in the workforce

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This analysis explores how the BPO sector affects Filipina women, impacting work choices and family dynamics.

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Yoshie Hori (2015) studied this question.

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