What question did this study set out to answer?

The research aims to explore how service quality dimensions in digital banking influence customer satisfaction.

April 5, 2026Open Access

Customer Satisfaction in the Digital Banking Era: A Theoretical Exploration of Service Quality Dimensions

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The research aims to explore how service quality dimensions in digital banking influence customer satisfaction.
Theoretical exploration of existing service quality models, particularly SERVQUAL.
Review of literature on digital transformation in banking.
Integration of recent developments in digital service delivery.
Identifies key service quality dimensions relevant to digital banking.
Proposes a conceptual framework for assessing customer satisfaction.
Highlights the importance of adapting service quality models to new digital contexts.

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Implication

This theoretical exploration investigates service quality dimensions impacting customer satisfaction in digital banking, suggesting insights for financial institutions.

Cite This Study

Kaushik et al. (2025) studied this question.

synapsesocial.com/papers/69d1fd62a79560c99a0a3545 https://doi.org/10.5281/zenodo.19397170

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Implication

This theoretical exploration investigates service quality dimensions impacting customer satisfaction in digital banking, suggesting insights for financial institutions.

Customer Satisfaction in the Digital Banking Era: A Theoretical Exploration of Service Quality Dimensions

Key Points

Discussion

Implication

Cite This Study

Customer Satisfaction in the Digital Banking Era: A Theoretical Exploration of Service Quality Dimensions

Key Points

Discussion

Implication

Cite This Study

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