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April 5, 2026International journal of human movement and sports sciencesOpen Access

Sports for People with Disabilities in Local Government Organizations: Service Evaluation and Investigation of Perceived Satisfaction

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Authors

ASAngeliki StellaKGKrinanthi GdonteliEGEvangelia Gavriilidou

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Overview

Evaluates satisfaction in municipal sports programs for individuals with disabilities, suggesting improved service delivery is necessary.

Key Points

  • The research aims to assess the satisfaction levels of people with disabilities participating in municipal sports programs in Greece.
  • Utilized the SERVQUAL model and disability inclusion frameworks.
  • Conducted a survey with 350 participants across local government organizations.
  • Employed the Customer Satisfaction Scale (CSS) for evaluation.
  • Analyzed data using regression analysis to identify predictors of satisfaction.
  • Participants reported moderate to high satisfaction levels across all five dimensions of the CSS.
  • Swimming was identified as the most preferred sport, highlighting its adaptability and therapeutic value.
  • Transportation assistance was the strongest positive predictor of satisfaction.
  • Difficulties related to disability, age, and gender negatively impacted satisfaction levels.

Cite This Study

Stella et al. (2026) studied this question.

synapsesocial.com/papers/69d1fd73a79560c99a0a371dhttps://doi.org/10.13189/saj.2026.140302
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