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January 1, 2005Journal of Consumer Psychology2,661 citations

The Ties That Bind: Measuring the Strength of Consumers’ Emotional Attachments to Brands

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MTMatthew ThomsonDMDeborah J. MacInnisCPC. Whan Park

Key Points

  • To develop and empirically validate a psychometric scale designed to measure the strength of consumers' emotional attachments to brands.
  • Developed initial scale items and evaluated dimensional structure across Studies 1 and 2.
  • Evaluated internal consistency, dimensional structure, and convergent validity across four behavioral indicators in Studies 3 and 4.
  • Tested discriminant validity against satisfaction, involvement, and brand attitudes, as well as predictive validity for commitment and investment, in Study 5.
  • The newly developed scale exhibited robust internal consistency, a stable dimensional structure, and strong convergent validity with behavioral attachment metrics.
  • The scale demonstrated clear discriminant validity from consumer satisfaction, product involvement, and brand attitude, while positively predicting brand commitment and financial or time investment.

Abstract

Extant research suggests that consumers can become emotionally attached to consumption objects, including brands. However, a scale to measure the strength of consumers’ emotional attachments to brands has yet to be devised. We develop such a scale in Studies 1 and 2. Study 3 validates the scale's internal consistency and dimensional structure. Study 4 examines its convergent validity with respect to four behavioral indicators of attachments. Study 5 demonstrates discriminant validity, showing that the scale is differentiated from measures of satisfaction, involvement, and brand attitudes. That study also examines the scale's predictive validity, showing that it is positively associated with indicators of both commitment and investment. The limitations of the scale and the boundary conditions of its applicability are also discussed.

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Cite This Study

Thomson et al. (2005) studied this question.

synapsesocial.com/papers/69d72873424c1fc5df563c41https://doi.org/10.1207/s15327663jcp1501_10
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