Narrative review reveals deficiencies in written communication among healthcare providers, indicating the need for structured quality improvement and training.
Key Points
To review existing literature on healthcare communication and establish practical recommendations for optimizing written information exchange and caregiver training.
Narrative review synthesizing published literature on clinical communication practices and caregiver workflows.
Evaluation of written communication quality, operational ownership, and quality assurance mechanisms.
Identified significant deficits in both the information content and delivery timeliness of written clinical handovers.
Highlighted the need for explicit process ownership, routine peer review, and objective process indicators to track communication quality improvement initiatives.
Determined that communication competency must be integrated directly into undergraduate and postgraduate healthcare training curricula.