Association between Score Change by Patient Experience Score and Overall Satisfaction

Background: This study investigated the relationship between changes in scores for each dimension of patient experience survey in and changes in hospital overall satisfaction scores in patient experience survey. Methods: The study subjects were 88 hospitals where the evaluation results of the 1st and 2nd patient experience surveys conducted by the Health Insurance Review and Assessment Service were published. The independent variable is the change in the scores of the five dimensions of the patient experience survey, and the dependent variable is the change in the overall satisfaction score with the recommendation intention and hospitalization experience evaluation as components. Multiple regression analysis was performed by correcting the general characteristics of hospitals, and subgroup analysis according to the characteristics of hospitals was also performed.