How trust, mistrust and distrust shape the governance of the COVID-19 crisis

It is commonplace to claim that trust is essential to effective governance in many contexts, including that of a public health crisis such as the COVID-19 pandemic. We argue that trust is better understood as a family of concepts – trust, mistrust and distrust – and each of these may have different implications for the governance of COVID-19. Drawing on original measures tested through nationally representative surveys conducted in Australia, Italy, the UK and the USA between May and June 2020, we explore how these distinct types of trust are associated with citizens’ perceptions of the threat posed by COVID-19, and their behavioural responses to it. We show how public policy dynamics around the COVID-19 crisis are driven by each of the trust family members and that policymakers might gain more from promoting an information-seeking and mistrusting society, rather than a trusting one.