Primary Care Practitioners’ Perceptions of Electronic Consult Systems

This is the authors' abstract. We don't add key points for this paper.

While associated with improved specialty care access, eConsult systems simultaneously created new challenges for PCPs, such as an increased burden of work in providing specialty care. Primary care practitioners varied in their enthusiasm for these workflow changes with diverging perceptions of the same processes. Our findings provide insights on challenges future primary care transformation efforts may face.