What question did this study set out to answer?

This study aims to investigate how service quality affects patient satisfaction in private multi-specialty hospitals using the SERVQUAL model.

April 10, 2026International Journal of Scientific Development and ResearchOpen Access

Impact of Service Quality on Patient Satisfaction in Private Multi-Specialty Hospitals: A Servqual Approach in Coimbatore

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This study aims to investigate how service quality affects patient satisfaction in private multi-specialty hospitals using the SERVQUAL model.
Descriptive research design employed to collect primary data from 150 inpatients
Structured questionnaire based on the SERVQUAL framework used for data collection
Secondary data gathered from journals and relevant publications
Statistical tools like T-test, ANOVA, and correlation analysis applied to interpret the data
Service quality significantly positively impacts patient satisfaction
Key SERVQUAL dimensions affecting satisfaction include interpersonal aspects like responsiveness and problem-solving
Demographic variables such as age and gender affect patient expectations and perceptions
Brand reputation influences hospital selection

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Implication

Descriptive study examines service quality's effect on patient satisfaction in hospitals, indicating improvement is crucial for competitive advantage.

Cite This Study

R et al. (2026) studied this question.

synapsesocial.com/papers/69d893eb6c1944d70ce04d6a https://doi.org/10.56975/ijsdr.v11i3.308371

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Implication

Descriptive study examines service quality's effect on patient satisfaction in hospitals, indicating improvement is crucial for competitive advantage.

Impact of Service Quality on Patient Satisfaction in Private Multi-Specialty Hospitals: A Servqual Approach in Coimbatore

Key Points

Discussion

Implication

Cite This Study

Impact of Service Quality on Patient Satisfaction in Private Multi-Specialty Hospitals: A Servqual Approach in Coimbatore

Key Points

Discussion

Implication

Cite This Study

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Also Consider