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Organizations that have succeeded in fostering patient-centered care have gone beyond mainstream frameworks for quality improvement based on clinical measurement and audit and have adopted a strategic organizational approach to patient focus.
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Karen Luxford
Australian Commission on Safety and Quality in Health Care
Dana Gelb Safran
Tufts University
Tom Delbanco
Group Health Cooperative
International Journal for Quality in Health Care
Harvard University
Massachusetts General Hospital
Tufts University
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Luxford et al. (Mon,) studied this question.
synapsesocial.com/papers/69d96173e6ab964fb0835bf3 — DOI: https://doi.org/10.1093/intqhc/mzr024