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Analysis compares emergency care compliance following nurse versus online self-triage recommendations, suggesting follow-up may improve adherence.
Patient compliance with online self-triage recommendations to seek emergency care was poor and significantly less than nurse triage. Follow-up calls to nurse triage led to higher compliance. Health systems using online symptom checkers should consider employing mechanisms to follow up on emergency care recommendations. Further research should elucidate factors that contribute to patients' willingness to follow care recommendations.
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Curry et al. (2026) studied this question.
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