Request Fulfilling: When Citizens Demand Clientelist Benefits

Traditional accounts of clientelism typically focused on patron–client relations with minimal scope for citizen autonomy. Despite the heightened agency of many contemporary citizens, most studies continue to depict clientelism as a phenomenon that is firmly under elite control. The prevailing tendency is to view clientelism as a top-down process in which machines target citizens with offers of material benefits. Without denying the importance of elites, we emphasize the role of citizen demands in clientelism. Citizens often approach machines of their own volition to ask for help and may vote for a competitor if requests are unfulfilled. In response to these citizens, machines often engage in what we call “request fulfilling.” Interviews with citizens and politicians, coupled with cross-national survey data from Africa and Latin America, suggest the importance of this phenomenon. In addition, Argentine survey data in studies by Stokes and Nichter are better explained by request fulfilling than alternative explanations.