Comparative study reveals shifting attitudes toward video consultation between preusers and actual users in rural primary care, suggesting experience elevates perceived flexibility over concerns.
The way the limitations and potential of VC are perceived varies across patients. When practicing VC in primary care, different aspects should be considered when dealing with preusers, such as maintaining a physical interaction with the physician or incorporating social cues. Once the digital intervention takes place, patients tend to value benefits such as flexibility and effectiveness over potential concerns.
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Mueller et al. (2020) studied this question.
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