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This study investigates how digital transformation leadership influences business performance through digital transformation capability in retail banking.

April 12, 2026Journal of Organizational Change Management

Does digital transformation leadership really matter in the digital age? A moderated mediation study of the retail banking industry

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This study investigates how digital transformation leadership influences business performance through digital transformation capability in retail banking.
Proposed a moderated mediation model.
Collected primary data via a web-based survey of retail banks and credit unions in Canada.
Analyzed data using Hayes' PROCESS with bootstrapping analysis.
Digital transformation leadership improves performance indirectly through digital transformation capability.
The indirect effect varies: positive at low and moderate leadership levels but diminishes at high levels.
Identified a threshold for effective leadership that can limit performance gains.

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Implication

Moderated mediation analysis reveals that digital transformation leadership enhances performance through capability in banking, suggesting a balance is crucial.

Cite This Study

Cao et al. (2026) studied this question.

synapsesocial.com/papers/69db388e4fe01fead37c6aa5 https://doi.org/10.1108/jocm-07-2024-0378

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Implication

Moderated mediation analysis reveals that digital transformation leadership enhances performance through capability in banking, suggesting a balance is crucial.

Does digital transformation leadership really matter in the digital age? A moderated mediation study of the retail banking industry

Key Points

Discussion

Implication

Cite This Study

Does digital transformation leadership really matter in the digital age? A moderated mediation study of the retail banking industry

Key Points

Discussion

Implication

Cite This Study

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