Synapse
⌘+K
Synapse
PulseExploreClubsResearchersJournals
Instagram
HomeClubsExplore
July 12, 2011Managing Service Quality

The influence of service environments on customer emotion and service outcomes

View Full Paper
Ask AI
Bookmark
Share

Authors

JLJiun‐Sheng Chris LinNational Taipei University of BusinessHLHaw‐Yi LiangNational Taiwan University of Science and Technology

Discussion

Loading...

Member takes

Implication

Key Points

Key points are not available for this paper at this time.

Cite This Study

Lin et al. (2011) studied this question.

synapsesocial.com/papers/69dd29c07808b00a4799b41ahttps://doi.org/10.1108/09604521111146243
View Full Paper
Ask AI
Bookmark
Share

Also Consider

Synapse has enriched 4 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The effects of mood state on judgemental accuracy: Processing strategy as a mechanism1995 · 149 citations
  2. 2Managing prospect affiliation and rapport in real-life sales encounters2003 · 101 citations
  3. 3The impact of customer‐to‐customer interactions in a high personal contact service setting2005 · 252 citations
  4. 4Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach2001 · 3,555 citations