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April 3, 2012Journal of Management

HRM, Communication, Satisfaction, and Perceived Performance

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Authors

DHDeanne N. Den HartogCBCorine BoonRVRobert M. Verburg

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Overview

Multisource study shows how communication quality moderates HRM perceptions and their outcomes.

Key Points

  • This research explores the mediating role of employee perceptions of HR practices and the moderating effect of managers' communication quality.
  • Multisource, multilevel study of 2,063 employees and 449 managers across 119 branches.
  • Utilized multilevel structural equation modeling to analyze relationships among HRM perceptions, satisfaction, and performance.
  • HRM perceptions significantly mediated the relationship between implemented HRM and employee satisfaction (p<0.05).
  • Communication quality moderated the relationship between manager-rated and employee-rated HRM, indicating a significant interaction effect (p<0.01).
  • Unit performance was positively correlated with employee perceptions of HRM, demonstrating improved outcomes with higher satisfaction levels.

Cite This Study

Hartog et al. (2012) studied this question.

synapsesocial.com/papers/69de7ee14838c5c0bab0bf62https://doi.org/10.1177/0149206312440118
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