What question did this study set out to answer?

This research aims to examine how different mobile technology approaches influence social exclusion and access to services.

Digital inclusion and social inclusion: a tale of two cities

View Full Paper

Ask AI

Bookmark

Authors

Case study explores mobile technology's impact on social exclusion in two contrasting urban initiatives, indicating key barriers.

This research aims to examine how different mobile technology approaches influence social exclusion and access to services.
Case study approach in two urban areas of the UK
Comparative analysis of two local government approaches: bottom-up vs centrally planned model
Utilized Activity Theory as a framework for analysis.
Identified barriers in technology access including literacy, technology skills, and socio-emotional conditions.
Technology sometimes added to the complexity of accessing services.
Emphasized the need to address existing information needs before implementing new mobile initiatives.

Mervyn et al. (2014) studied this question.

View Full Paper

Ask AI

Bookmark