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March 20, 2007Journal of Operations ManagementOpen Access

Understanding behavioral sources of process variation following enterprise system deployment

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Authors

EBElliot BendolyMCMark J. Cotteleer

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Bendoly et al. (2007) studied this question.

synapsesocial.com/papers/69dff7acbdd89ea531860963https://doi.org/10.1016/j.jom.2007.03.002
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