This article suggests that libraries can improve services to low-income persons by helping to minimize social exclusion. The author points out the significance of negative perceptions affecting the way that professional librarians approach those who face social exclusion for many different reasons. He suggests the need to move beyond categorical problem solving to a more comprehensive sense of community development as a way to positively affect the lives of low income families and individuals.
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John Gehner (2010) studied this question.
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