A Proposal for a Digital Mental Health Service Design for PTSD High-Risk Workers

Key Points

• The central aim is to design a digital service to aid the recovery of PTSD high-risk workers in their daily lives.
• Conducted literature review on PTSD concepts, causes, treatment types, and digital mental health examples.
• Performed video ethnography and in-depth interviews with high-risk workers to analyze their needs.
• Evaluated service concept with users focusing on emotional regulation and stress management.
• High-risk workers expressed a need for ongoing support in emotional regulation and stress management.
• The proposed digital service focuses on cognitive self-awareness, body-based stabilization, social connection restoration, and maintaining job identity.
• Users positively viewed features that help with emotional processing and social interactions but were cautious about trauma recall functions.

Abstract