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The study aims to explore deaf people's experiences with the digital transformation of healthcare in the UK and identify areas for improvement.

Deaf people’s experience of the digital transformation of UK healthcare services: a qualitative study using semi-structured interviews

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The study aims to explore deaf people's experiences with the digital transformation of healthcare in the UK and identify areas for improvement.
Conducted qualitative research using semi-structured interviews.
Participants were deaf individuals recruited through professional and community networks.
Data collected included transcripts of sign/spoken language and non-verbal cues.
Data analyzed using reflexive thematic analysis informed by the social model of disability.
Identified themes including lack of communication considerations in digital healthcare.
Highlighted the role of social connections in promoting digital health inclusion.
Noted issues with digital systems, including flexibility and interoperability.
Emphasized the need for models of care that enhance accessibility and independence for deaf individuals.

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Qualitative study explores deaf individuals' experiences with digital healthcare, suggesting improvements for inclusivity.

Chan et al. (2026) studied this question.

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